Support
Email support
For setup questions, reliability issues, or bug reports, drop us a line. Include your device model and Android version when reporting a problem — and the outcome shown in History if a reply failed.
support@plannedping.comQuick answers before you write
- Auto Reply Ping is Android-only and available on Google Play.
- You don't need an account. Rules, templates, and history live on your device.
- Notification access is required — Auto Reply Ping reads WhatsApp notifications to detect inbound messages and send replies.
- If auto-replies stop working, check notification access and battery restrictions first. The in-app Help & Support screen walks through troubleshooting steps.
- Pro subscriptions are billed through Google Play, not through this website.
Troubleshooting checklist
- Check notification access — toggle it off and on if it was recently changed.
- Allow battery and background access — disable battery restrictions for Auto Reply Ping.
- Confirm WhatsApp notifications appear in the shade — if they're hidden, the app cannot reply.
- Start simple — one allowed contact, one rule, auto-reply on, active hours wide open. Confirm a reply in History before adding complexity.
What to expect
- We read every email and try to respond within a few business days.
- For bug reports, include your device model, Android version, and the outcome shown in History.
- If auto-replies stopped, tell us which troubleshooting steps you already tried from Help & Support.
- Email is currently our only support channel. There is no live chat or phone line.